Shipping & Returns
Shipping
All orders are shipped from Portugal.
Prints, stickers, postcards, journals, books, and other ready-made products are typically shipped within one week of purchase.
Original paintings are typically shipped within two weeks of purchase, as additional time may be needed to obtain appropriate protective packaging and shipping materials.
Commissioned artwork is typically shipped within one week of completion. Before work begins, we will agree on an estimated completion timeline or delivery date so you know what to expect throughout the process.
Delivery times after shipment vary depending on destination. Orders within the European Union generally arrive more quickly, while international orders outside the European Union may take several weeks depending on customs processing and local postal services.
Customers outside the European Union are responsible for any customs duties, taxes, import fees, or other charges imposed by their country's customs authorities. These fees are not included in the purchase price or shipping costs and are the responsibility of the customer.
Please ensure that your shipping address is correct when placing your order. I am not responsible for delays caused by shipping carriers, customs authorities, or incorrect shipping information provided by the customer.
If your order is lost or arrives damaged, please contact me as soon as possible so I can help resolve the issue.
Returns & Refunds
I want you to love your artwork! Every effort has been made to ensure that all product photos, descriptions, and dimensions on this website are accurate. Please carefully review the listed dimensions and product details before placing your order to ensure the artwork is the right size for your space.
If your order arrives damaged, defective, or is lost in transit, please contact me within 14 days of delivery (or the expected delivery date if it has not arrived) with your order number and photos of the damage where applicable. I will gladly arrange a replacement or provide a refund if a replacement is not possible.
Original Artwork Return Policy
If your original artwork arrives damaged, defective, or is lost in transit, please contact me within 14 days of delivery. I will arrange a replacement where possible or provide a full refund.
If you change your mind after purchasing an original painting, you may return it within 14 days of receiving your order in accordance with EU consumer law. Please contact me before returning your order. The artwork must be returned in its original, undamaged condition. Return shipping costs are the responsibility of the customer. Once the artwork has been received and inspected, your refund will be processed.
Prints & Other Products Return Policy
Prints, stickers, postcards, journals, colouring books, and other products may be returned within 14 days of receiving your order in accordance with EU consumer law. Please contact me before returning your order. Returned items must be unused and in their original condition. Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, incorrect, or otherwise required by law.
Refunds will be processed after the returned item has been received and inspected.
Commissioned Artwork Return Policy
Commissioned paintings are custom-made and created specifically for you. A non-refundable deposit of 50% of the agreed price is required before work begins. This deposit covers the time, planning, and materials involved in creating your artwork.
The remaining balance, along with shipping costs, is due before the completed artwork is shipped.
Because commissioned artwork is personalised and made specifically for you, it is exempt from the EU 14-day right of withdrawal and cannot be cancelled or returned once work has begun. If your commissioned artwork arrives damaged, is defective, or is lost during shipping, please contact me within 14 days of delivery. I will work with you to arrange a replacement where possible or provide a refund.
Terms and Conditions
Last updated: July 8, 2026
By using this website or placing an order, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.
Products
Every effort has been made to ensure that product photographs, descriptions, colours, and dimensions are as accurate as possible. Please note that colours may vary slightly depending on your screen or device settings.
Originality & AI
Every piece of artwork sold through this website is created entirely by me by hand using traditional art materials. I do not use artificial intelligence (AI) to generate or create my artwork.
All paintings, illustrations, and designs are my own original ideas and concepts. I do not copy or reproduce the artwork of other artists, nor do I copy artwork or images from the internet.
Copyright & Reproduction
Unless otherwise agreed in writing, I retain the copyright to all artwork I create, including original paintings, prints, illustrations, and commissioned artwork.
Purchasing an original painting or a print transfers ownership of the physical artwork only. It does not transfer the copyright or any reproduction rights. Artwork may not be copied, scanned, reproduced, distributed, used commercially, or used to create derivative works without my prior written permission.
I reserve the right to create and sell prints or reproductions of my original artwork, even after the original painting has been sold, unless otherwise agreed in writing.
For commissioned artwork, I retain the copyright to the artwork. However, because commissioned artwork is created specifically for you, I will not create or sell prints, reproductions, or merchandise featuring your commissioned painting without your permission unless we have agreed otherwise in writing.
Pricing & Payment
All prices are listed in U.S. Dollars (USD) unless otherwise stated.
Payment in full is required before ready-made products and original artwork are shipped.
For commissioned artwork, a non-refundable deposit of 50% of the agreed price is required before work begins. This deposit reserves your place in my schedule and covers the time, planning, and materials involved in creating your artwork.
Once your commission is complete, I will send you updates along with a photograph of the finished painting before shipment. The remaining balance, together with shipping costs, must be paid before the artwork is shipped.
Print Club Subscription
The Print Club is a monthly subscription that renews automatically each month until cancelled.
To receive the current month's Print Club package, you must subscribe before the 20th of each month. Orders placed on or after the 20th will receive the following month's package.
Subscription renewals are processed automatically each month. You may cancel your subscription at any time, but cancellations must be completed before the 19th of each month to avoid being charged for and receiving the following month's Print Club package.
To cancel your subscription or update your shipping address, you can:
Log into your account, visit the Print Club page on my website, and click Manage Your Subscription, or
Contact me using the Contact Form on my website, and I will be happy to assist you.
Privacy
Your privacy is important to me. Any personal information you provide, including your name, address, email address, and payment information, is used only to process your order, communicate with you regarding your purchase, and comply with legal obligations.
I do not sell, rent, or share your personal information with third parties except where necessary to process your order, such as payment providers or shipping carriers, or where required by law.
You will only receive promotional emails, newsletters, or marketing communications if you have chosen to subscribe. You may unsubscribe at any time using the link included in those emails.
Limitation of Liability
To the fullest extent permitted by law, I am not liable for indirect or consequential damages arising from the use of this website or the purchase of products. Nothing in these Terms & Conditions limits any consumer rights provided under applicable law.
Governing Law
These Terms & Conditions are governed by the laws of Portugal. Consumers residing in the European Union continue to benefit from any mandatory consumer protections available under the laws of their country of residence.
Contact
If you have any questions about these Terms & Conditions or your order, please contact me using the contact form available on this website.
That Wandering Artist
Julia Kellogg Henry
Portugal
NIF- 334555140